Effective Date: 18/08/2025
1. Introduction
Total Sales & Services (Pvt) Ltd (“Company”, “we”, “our”, “us”) values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, services, and communications.
2. Information We Collect
We may collect the following types of information:
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Personal Information: Name, email, phone number, address (when provided voluntarily through contact forms, inquiries, or service requests).
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Business Information: Company details, service/project requirements.
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Technical Information: IP address, browser type, cookies, and usage data (via tools such as Google Analytics).
3. How We Use Your Information
We use collected information for:
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Providing our services (Civil, Electrical, Mechanical, Rice, Marble, Gemstones, Logistics, etc.).
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Responding to inquiries, quotations, and service requests.
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Improving website performance and user experience.
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Legal compliance and internal record-keeping.
4. Data Sharing & Disclosure
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We do not sell or trade your information.
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Data may be shared with trusted third-party service providers (IT hosting, analytics, logistics partners) under strict confidentiality.
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Information may be disclosed if required by law or to protect our legal rights.
5. Cookies & Tracking
Our website may use cookies, Google Analytics, and other tracking tools for improving user experience. Users can manage cookies via browser settings.
6. Data Retention
We retain personal data for up to 12 months, unless longer retention is required for legal or business purposes.
7. Security Measures
We implement industry-standard security measures (secure servers, firewalls, SSL encryption) to protect your data. However, no method of online transmission is 100% secure.
8. Your Rights
You have the right to:
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Request access or correction to your personal data.
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Request deletion of your data (subject to legal limitations).
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Opt-out of marketing communications.
9. International Data Transfers
Since we operate globally, your data may be transferred outside Pakistan where necessary, but always under proper safeguards.
10. Contact Us
For privacy-related concerns:
Total Sales & Services (Pvt) Ltd
- 72-West, 3rd Floor, Benazir Plaza, Block H, Jinnah Avenue, Blue Area, Islamabad
- info@tssl.com.pk
- +92 333 9226469